Contact support
Email: [email protected]
When contacting us, include your macOS version, Burrow version, what you expected, and what happened. Do not send private files, credentials, complete filesystem listings, or payment-card information.
Purchase or restore help
Open Burrow’s Pro screen and choose Restore Purchases. Make sure the Mac is signed in to the same Apple Account used for the original purchase. Apple handles payment and refund requests.
Scanning and cleanup help
Scanning is read-only. Burrow only moves confirmed eligible items to Trash after you review a cleanup plan and explicitly confirm it. If a folder is not visible, review Burrow’s Full Disk Access status in System Settings.
Response time
We aim to respond to support requests within three business days.